Personal injury
Accident calls come in at night and on weekends. Basalix screens injuries, fault, insurance and state, and flags statute-of-limitations urgency.
See personal injury intakeAI intake specialist, on your rules
Qualify every inquiry. Book the right consultations.
Basalix AI is a 24/7 AI intake front desk for US law firms that answers the firm's phone line and website chat, screens each inquiry on the attorney's own criteria, books consultations into real calendar availability, and delivers the lead to the firm's CRM.
It screens and books, and never gives legal advice, quotes fees or judges a matter's merit.
14-day free trial. No credit card, nothing auto-charges.
Incoming call
(512) 555-0148 · Sat 9:42 PM
Basalix answering
Basalix
Thanks for calling Rivera & Chen Law. I'm an automated assistant and can't give legal advice. What happened?
Caller
I was rear-ended on I-35 Thursday. The other driver was cited. My neck's been bad since.
Basalix
Sorry to hear that. Were you seen by a doctor, and did this happen in Texas?
Caller
Yes, urgent care Friday. And yes, Texas.
Basalix
That fits what the firm handles. Monday at 10:30 or Tuesday at 2:00 with attorney Daniel Rivera at our Austin – Downtown office?
Consultation booked, Mon 10:30 · Lead sent to your CRM
A sample call flow, in under two minutes: answered, screened on the firm's rules, booked and delivered.
Works with the tools your firm already uses
CRM delivery
Two-way calendar sync
Two-way calendar sync
Lead log
Plus any other CRM through signed webhooks and Zapier (Firm Intake Pro and above). More native integrations on request.
The problem
Intake staff go home at 5. Callers don't stop at 5.
Missed calls go to the next firm
Many calls to law firms go unanswered during business hours, and far more after hours. Most callers who reach voicemail hang up and call the next firm on the list.
Answering services only take messages
A human answering service costs a few hundred dollars a month for a block of minutes. It takes a name and number. It doesn't screen the matter or book the consultation.
Unscreened calls fill the calendar
When nobody screens, attorneys spend consultation time on out-of-state matters, people who already have a lawyer, and practice areas the firm doesn't take.
People hurt in a crash, families facing a medical error and people served with papers call when it happens. Basalix picks up, asks your questions and books the right consultation.
How it works · for your callers
How Basalix AI handles every inquiry
It answers, screens, books and delivers, with the same intake on the phone line and the web chat, published together from one configuration.
Live intake
From first ring to a qualified lead in your CRM
Answers
Picks up 24/7 and says it's an automated assistant.
Screens
Asks your questions; routes the way you set.
Books
Offers a real open slot from the attorney's calendar.
Delivers
Sends the lead and a case summary to your CRM.
Incoming inquiry
Phone call(512) 555-0148Web chatsame intakeBasalixWhat happened, and did it happen in Texas?CallerRear-ended on I-35 Thursday. Yes, Texas. Urgent care Friday, and no other attorney.Practice area Personal injuryState TXIncident rear-end, Sep 17Injured yes, urgent careAlready represented noMobile + email, consent capturedYour screening rules
Personal injury template · written by the firm
- Practice area the firm handlesPersonal injury
- In a state the firm is admitted inTX
- Not already representedNo
- Within statute of limitationsincident Sep 2026, SOL 24 mo
- Severity overridemoderate, no forced callback
RouteQualified · meets your criteriaBook consultationAttorney callbackDecline politelyCapture as referralThe attorney sets the rules. The AI never decides whether a matter has merit.
- Mon 10:30 a.m. CTDaniel Rivera · Austin – DowntownConfirmation email + calendar invite sent
New lead · Your CRM
- Name
- Jordan Ellis
- Phone
- (512) 555-0148
- Matter
- Personal injury, rear-end, TX
- Source
- Phone
Qualified · Consultation bookedAI case summaryRear-ended on I-35 on Sep 17, other driver cited. Neck pain, seen at urgent care Sep 18. Not represented. Consultation Mon 10:30 with Daniel Rivera.
native · Lead InboxClio GrowGoogle Sheets
Setup · for your firm
Live in one sitting
No IT, no scripts to write. Basalix drafts your agent from your website, you set the rules, and phone and chat go live together.
Drafted from your websiteReview
Practice areasPersonal injuryMedical malpractice
OfficeAustin – Downtown · Mon–Fri 8:00–6:00 CT
AttorneyDaniel Rivera
Greeting"Thank you for calling Rivera & Chen Law. I'm an automated assistant and can't give legal advice…"
Everything here is editable before you publish.
Personal injury · screening
When it happened
Injuries and severity
Fault
Insurance
Already represented
Out-of-state matters
When qualified
CalendarsDaniel RiveraConnected
Daniel RiveraConnectedAdd an attorney
Phone line
+1 (512) 555-0199 · Local Austin numberActive
Or forward your line: Verizon *72 512 555 0199
A phone number is added when you choose a plan. During the trial, test calls run in your browser.
Test call · 1:12 · Consultation booked
Phone and web chat update together.
Start with a 14-day free trial. No credit card, nothing auto-charges.
Start free trialHear it answer
A sample call, start to finish.
Every call opens with the firm's greeting: an automated assistant, no legal advice, the call may be recorded. Then it asks the questions the attorney wrote.
- Recording, transcript, AI summary and notes on every call
- English and Spanish on the same number (Firm Intake Pro and above)
- Consent for follow-up captured with the phone number
Sample call: car accident, 9:40 p.m.
audio · waveform · mp3 + captions
Transcript
Basalix
Thanks for calling Rivera & Chen Law. I'm an automated assistant and can't give legal advice. This call may be recorded. How can I help you tonight?
Caller
I was rear-ended on I-35 about an hour ago. My neck hurts and the other driver left.
Basalix
I'm sorry that happened. I can take a few details so an attorney can review your matter. First, did this happen in Texas?
Caller
Yes, in Austin.
Basalix
Thank you. Are you currently working with another attorney on this?
Caller
No.
Basalix
Understood. Attorney Daniel Rivera can meet you at our Austin – Downtown office tomorrow at 10:30 a.m. or 2:00 p.m. Central. Would either work?
Automated assistant. Names and details in this sample are fictional.
Who it's for
Who Basalix AI is for
Basalix AI is built for US law firms, from solo attorneys to multi-office firms, and is set up by the attorney or office manager without IT.
Medical malpractice
Screens provider, treatment and harm, and routes serious or fatal matters straight to an attorney callback.
See medical malpractice intakeImmigration
Callers complete intake in English or Spanish on the same number, with jurisdiction and representation checks.
See immigration intakeFamily law
Calm, patient intake for divorce and custody inquiries, on screening questions the attorney writes.
See family law intakeSolo attorneys start on Solo Front Desk. Firms of 2–10 attorneys with up to three offices use Firm Intake Pro. Larger and multi-office firms get a custom plan. Spanish is included on Firm Intake Pro and above.
Features
What Basalix AI does for your firm
Voice agent
Picks up every call, day or night
Keep your number and forward it, or publish a new local number provisioned in-app. The agent answers around the clock and handles several callers at once.
- Forwarding instructions for Verizon, AT&T, T-Mobile, RingCentral and more
- English and Spanish on the same number (Firm Intake Pro and above)
- Opt-in PII redaction on recordings
Screening
Screens on your criteria, not the AI's
You write the practice-area questions and lock the guardrails. Routing is deterministic: book, attorney callback, decline politely, or capture as a referral. The AI never decides case merit.
- Jurisdictions you are admitted in; out-of-state policy you choose
- Statute-of-limitations urgency and severity overrides
- Forbidden topics, such as never quoting fees
Booking
Booked into a real open slot
Two-way Google Calendar or Outlook sync per attorney, per-office hours and time zones, buffers and booking windows. The least-loaded available attorney is assigned, and a double-booking guard stands behind it.
- Confirmation email with a calendar invite
- Secure link to reschedule or cancel
- Time off and closures for an attorney, an office or the firm
Delivery
The lead lands where you already work
One lead per conversation, with the structured intake, the booking and an AI case summary, delivered to the CRM your firm already uses: natively, by signed webhook to any CRM, or as a Google Sheet that logs itself.
New leadJordan EllisPersonal injury · TXQualified · booked
{ }
Via webhook: Lawmatics, MyCase, HubSpot, Zapier and more. More native integrations on request.
Also on your website
The same intake, on your website
Basalix adds a chat widget to your site with one line of code. It runs the same screening and booking as the phone agent and is published together with it, so the two never disagree.
Answers from your own content
Replies from your documents, web pages and FAQs, with strict grounding and optional source citations.
Guided intake
Tappable choices walk the visitor through your screening questions, the same ones the phone agent asks.
Books on the spot
A date and time picker offers real open slots and sends the confirmation email.
Hand off to a person
Visitors can ask for a human and reach your live inbox, or leave an email when nobody is available (Firm Intake Pro and above).
Self-serve bookings
Visitors can find, reschedule or cancel their own consultation.
Fits your site
Light or dark theme, bubble or sidebar launcher, and it only loads on domains you allow.
500 chat conversations a month on Solo Front Desk, 1,500 on Firm Intake Pro.
Ethics
Will callers know they're talking to AI?
Yes. The default greeting says so before anything else, and the platform's legal guardrails cannot be switched off.
"Thank you for calling. I'm an automated assistant for the firm. I can't give legal advice, and this call may be recorded. How can I help you today?"
At a glance
Basalix AI at a glance
- Category
- AI legal client intake, by phone and web chat
- Built for
- US law firms, from solo attorneys to multi-office firms
- Channels
- Inbound phone calls (a new US local number, or forward your existing one) and a website chat widget
- Availability
- 24/7, including nights and weekends
- Languages
- English; English and Spanish on Firm Intake Pro and above
- Screening
- Practice-area questions the attorney writes, plus state, representation and statute-of-limitations checks
- Routing
- Book a consultation, attorney callback, decline politely, or capture as a referral
- Booking
- Two-way Google Calendar or Outlook (Microsoft 365) sync per attorney, with office hours, time zones and time off
- Lead delivery
- Clio Grow (native), any CRM by signed webhook (Firm Intake Pro and above), or Google Sheets
- Follow-up
- Confirmation email with calendar invite, reschedule or cancel link, and email reminders
- Guardrails
- States it is an automated assistant; gives no legal advice, fee quotes or opinion on case merit
- Records
- Call recording, transcript and AI summary; full chat logs; retention periods with legal hold
- Data privacy
- Client data is never used to train AI models; integration credentials are encrypted.
- Plans
- Solo Front Desk $149/mo · Firm Intake Pro $349/mo · custom plans for multi-office firms
- Included voice
- 200 or 500 minutes a month (about 25 or 60 intakes); usage beyond that draws from a prepaid balance you cap
- Free trial
- 14 days, no credit card, nothing auto-charges
Pricing
Simple plans, priced under a human answering service.
Plans scale on voice minutes and concurrent calls. Phone numbers, booking and CRM delivery are included, not add-ons.
500–1,500 web chat conversations included on every plan — you pay for voice minutes beyond your allowance.
Solo Front Desk
A 24/7 AI front desk for a solo attorney, one location
$149/mo
Billed monthly
≈ $124/mo
2 months freeBilled annually ($1,490)
- 200 voice min/mo (about 25 intakes) · 1 concurrent
- 500 web chat conversations/mo
- 1 phone number · CRM delivery, Google Calendar or Outlook, Sheets
Firm Intake Pro
For 2–10 attorney firms across one or more offices
$349/mo
Billed monthly
≈ $291/mo
2 months freeBilled annually ($3,490)
- 500 voice min/mo (about 60 intakes) · 3 concurrent
- 1,500 web chat conversations/mo · English + Spanish
- Live chat handover · Open webhooks · 2 phone numbers
Multi-office / Custom
For 10+ attorneys, multi-office and mass-tort operations
Contact sales
Volume pricing, dedicated concurrency
- Volume voice pricing, dedicated concurrency
- Additional phone lines, numbers and agents
- Unlimited offices, SLA, white-label onboarding
Custom plans for mass-tort and multi-firm volume: contact sales. Prices exclude applicable taxes. Voice beyond your included minutes draws from a prepaid balance you cap yourself. Compare all plans.
Never miss another client call.
Set it up in one sitting. Test it on a browser call before anything goes live.
14-day free trial. No credit card, nothing auto-charges.