Answers 24/7
Basalix answers your firm's phone line day, night and weekend, with your greeting, which states it is an automated assistant.
Features
Everything a law firm front desk does, around the clock
Basalix AI is a 24/7 AI intake front desk for US law firms that answers the firm's phone line and website chat, screens each inquiry on the attorney's own criteria, books consultations into real calendar availability, and delivers the lead to the firm's CRM.
14-day free trial. No credit card, nothing auto-charges.
Live call
Basalix: Thanks for calling Rivera & Chen Law. I'm an automated assistant and can't give legal advice. This call may be recorded. Caller: Hola, ¿puedo hablar en español? (Can I speak in Spanish?) Basalix: Claro que sí. ¿En qué le puedo ayudar? (Of course. How can I help you?) Caller: Me chocaron por detrás en la I-35 el jueves. (I was rear-ended on I-35 on Thursday.) Basalix: Lo siento mucho. ¿Sucedió en Texas, y ya habló con otro abogado? (I'm very sorry. Did it happen in Texas, and have you spoken with another attorney?)
Answer
Answers every call and chat
Basalix picks up your phone line and website around the clock, in your firm's voice.
Keep your number
Forward your existing line with the carrier codes shown in the app, or use a new US local number included in your plan.
English and Spanish
The same number and web chat handle English and Spanish, with your choice of voice.
Firm Intake Pro and above
Concurrent calls
Firm Intake Pro answers up to 3 calls at the same time; Solo Front Desk answers one at a time. A call that arrives when every line is busy appears in your missed-call log.
Web chat widget
The same intake on your website, installed with one line of code and matched to your site's theme.
Answers from your content
Web chat replies from your documents, web pages and FAQs, with strict grounding and optional source citations.
Screen and book
Screens on your criteria, books a real slot
You write the rules. Basalix follows them and puts the right consultations on the calendar.
Your screening questions
Practice-area question templates you write, plus standard screening: state, when it happened, injuries, fault, insurance, already represented.
Jurisdiction check
Matters from states you're not admitted in are declined politely or captured as a referral lead.
Urgency and severity routing
Flags matters near your working limitation period, and routes severe or fatal matters to an attorney callback instead of self-booking.
Books into a real open slot
Two-way Google Calendar or Outlook sync per attorney, office hours and time zones, and the least-loaded available attorney assigned.
Confirmations and reminders
Every booking gets a confirmation email with a calendar invite, and a reminder before the consultation.
Reschedule or cancel, self-serve
Clients change or cancel through a secure link, and the attorney's calendar updates itself.
Deliver and stay in control
The lead lands in your CRM. You see everything.
Every conversation ends up in your firm's systems, on the record, inside guardrails you can't switch off.
Delivered to your CRM
One lead per conversation, with the intake answers, the booking and an AI case summary, sent to the CRM your firm already uses or to a Google Sheet.
Signed webhooks
Push every booking and lead event to any CRM or backend with a signed HTTPS request.
See webhook details Firm Intake Pro and above
Recordings and transcripts
Every call recorded, transcribed and summarized, with optional PII redaction and legal hold on individual records.
Live chat handover
Web chat visitors can ask for a person and reach your team’s live inbox, or leave an email when nobody is available.
Firm Intake Pro and above
Locked guardrails
No legal advice, fee quotes or opinion on a matter, ever. Add your own forbidden topics on top.
Team and analytics
Roles for admins, members and support agents, and a dashboard of calls handled, booked and missed.
Call limits, offices, seats and what's included on each plan: see pricing.
FAQ
Questions about Basalix AI features
Basalix AI is built for US law firms, from solo attorneys to multi-office firms. Personal injury comes with starter question templates; for immigration, family law or any other practice area, you write your own questions in the app.
Yes. Forward your current number to Basalix using the carrier codes shown in the app, for Verizon, AT&T, T-Mobile, RingCentral and others. You can also use a new US local number, which is included in your plan.
No. Every call opens by stating it is an automated assistant that cannot give legal advice. It never quotes fees or comments on the merit of a matter, and these guardrails cannot be switched off.
On a phone call, Basalix books a consultation or takes the details for an attorney callback rather than routing the caller elsewhere. On web chat, visitors can ask for a person and be handed to your live inbox (Firm Intake Pro and above).
Google Calendar and Outlook (Microsoft 365). Each attorney connects one. Basalix reads their busy time before offering a slot and writes the consultation back to their calendar.
The client books the firm, not a named attorney. Basalix assigns the least-loaded attorney who is available at that time and office.
Yes. On Firm Intake Pro and above, the same number and web chat handle English and Spanish.
To the CRM your firm already uses, by native integration or by signed webhook to any CRM (Firm Intake Pro and above), or to a Google Sheet if you don’t run a CRM. Each lead includes the intake answers, the booking and an AI case summary.
Only from what you give it: uploaded documents, pages crawled from your website, and your FAQs. Strict grounding is on by default, and replies can show their sources.
Yes, through signed webhooks (Firm Intake Pro and above). Connect Zapier or Make to reach almost any CRM. Clio Grow is supported natively, and more native integrations are available on request.
Paste your Clio Grow Lead Inbox token in the app and choose your region. Every qualified intake arrives as one lead, with the structured intake and an AI case summary.
Most firms set it up in one sitting. Paste your website and Basalix drafts the agent from it; you review the questions, connect a calendar, and test it with a browser call before anything goes live.
See it run on your firm.
14-day free trial. No credit card, nothing auto-charges.